Contact Us

Site supports English & Arabic — we reply during business hours.

Response Hours

Sat – Thu: 10:00–18:00. Fri: Closed.

Tips to speed support

Include your order ID if applicable.
Attach photos/files (up to 10MB each).
Use a single channel to avoid duplicates.

Quick FAQs

Are the products authentic?

We purchase from trusted suppliers and wholesalers within Egypt and retain purchase proofs. We inspect packaging and expiry dates before shipping.

How can I pay?

You can pay cash on delivery, or by card/available wallets depending on the courier.

When will my order arrive?

Typically 1–3 business days within Greater Cairo, and 2–5 business days for other governorates. The timeframe is an estimate and depends on the courier.

What is the return policy?

Returns within 14 days for unopened products and in accordance with the stated conditions on the returns page. For assistance, contact us before returning.